Tays Heyer, SHRM-SCP Vice President of Talent Acquisition, ProScribe, LLC
In 6 months my team has processed 24,000 applicants, sent 105,000+ personalized emails & text messages with >80% open rates. The majority of respondents give us 5-star ratings because we have learned what we need to do to improve our recruiting process, and it is all thanks to ConveyIQ.”
ProScribe had discovered that the emails sent from their ATS were ending up in the spam folder of their applicants’ inboxes. Since the team could not resolve the problem, this caused significant stress. They needed an immediate solution and turned to ConveyIQ. ProScribe chose ConveyIQ as their preferred applicant communication platform to integrate with iCIMS and upgrade their recruiting efforts. Tays Heyer, VP of Talent Acquisition at ProScribe was extremely pleased to see that the integration and role out only took 2.5 weeks.
Before ConveyIQ, Tays and his team had no idea as to what worked and didn’t work to move large volumes of candidates through the funnel. Since connecting his ATS to the candidate engagement platform, however, Tays has been able to automate the feedback loop, identify obstructions in the recruiting process and also pinpoint key places to optimize. His team is now focused on new, highly productive metrics to deliver decreased time-to-hire and cost-to-hire new “scribes.”
Tay’s team of seven can now communicate with 2,500+ applicants a month, while significantly improving those candidates’ experience of the hiring journey. Emails no longer end up in spam, leaving candidates feeling underappreciated and in the dark regarding their application status. The average candidate now receives 5 personalized points of communication over text or email that keep them enthusiastic and help educate them along the way. Tay has reported that, since using ConveyIQ, 67% of all survey respondents leave 5-star reviews.
Elevate their journey. Expedite your process. Find out how ConveyIQ can help your talent acquisition team streamline and personalize communication throughout your candidates’ hiring journey to boost your key metrics. Request a consultation today.