Tays Heyer, SHRM-SCP Vice President of Talent Acquisition, ProScribe, LLC
In 6 months my team has processed 24,000 applicants, sent 105,000+ personalized emails & text messages with >80% open rates. The majority of respondents give us 5-star ratings because we have learned what we need to do to improve our recruiting process, and it is all thanks to ConveyIQ.”
ProScribe discovered that the emails sent from their ATS were ending up in the spam folder of their applicants’ inboxes. This caused significant stress on the team as they were unable to resolve the problem. They needed an immediate solution and turned to ConveyIQ. Tays was extremely pleased to see that the integration only took 2.5 weeks.
ProScribe chose ConveyIQ as their preferred candidate engagement solution to integrate with iCIMS and upgrade their recruiting efforts. Tay’s team of 7 people can now communicate to 2,500+ applicants a month while significantly improving their candidates’ experiences throughout the hiring journey. No longer were emails ending up in spam, leaving candidates left in the dark and feeling under appreciated. Text messages have had a meaningful impact. The average candidate now receives 4-5 personalized points of communication over text or email that helps educate them along the way and keep them engaged.
Tay has reported that close to 70% of all respondents leave 5 star reviews. Before ConveyIQ, he had no idea what worked and didn’t work in the recruiting process. ProScribe has been able to automate the feedback loop to be able to identify key areas of improvement in the recruiting process. His team is now focused on these new metrics to deliver decrease time-to-hire and cost-to-hire new scribes.